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Orders, Returns and Availability

Is _____ in stock?

We maintain a live inventory, so if you can see it on the website and put it in your cart, we have it in stock.

Do you have _____ that isn’t on your website?

We focus our program on the things we’ve found to work best. If it’s not on our web site, we don’t have it.

Is _____ covered under warranty?

We hate breakdowns as much as you do, so we offer only the highest-quality components and stand behind them with one of the best warranties in the bike industry. For more information, refer to our warranty page: https://www.compasscycle.com/tech-info/warranty/

I ordered the wrong thing. Can I send it back for a refund or exchange?

Mistakes happen and we’ve all ordered the wrong thing at one time or another. Provided it’s still in the original packaging, you’re welcome to send it back for a refund or exchange. For more information, you can find our full policy here: https://www.compasscycle.com/return-policy/

Do you have any shops in my area?

Many high-end bike shops carry Compass products, but it’s impossible for us to keep track of what they have in stock. We suggest you call shops in your area to find out whether they have our products in stock.

We are a bike shop and want set up a wholesale account.

Contact us and we’ll send you our wholesale application. It’s a simple one-step process.

Didn’t find the answer you were looking for?

Contact us and we’ll answer your question, usually within 2–3 days.