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Before contacting us, please check our FAQ page to see if your issue can be quickly addressed there.

If you don’t find the answer there, please feel free to contact us by e-mail at We primarily respond to inquiries about our products: for example, we’ll try to help you figure out what product best addresses your needs or bicycle, or help you resolve an issue with a product you already purchased. If you have a more general inquiry, we might advise you to ask your local bike shop or framebuilder. 

For Wholesale inquires, please contact us by e-mail: .

To sign up for our Customer Newsletter, please click here.

Update your Bicycle Quarterly subscription address?

Please contact us at  and include both your past and current address.

For customer service, please contact us by e-mail:

Contact by mail:

Compass Bicycles Ltd.
– mailing address –
2442 NW Market St #426
Seattle, WA 98107, USA

Our phone hours are:

Monday – Friday from 9AM until Noon Pacific Time