We want you to be satisfied with the products you buy from Compass Bicycles.
- Products can be returned in re-sale condition with unopened packaging, within 60 days of the original purchase. We will issue a refund of purchase price and applicable tax. It the packaging has been opened, we will assess a 10% (or $ 10 minimum) restocking fee. Items purchased on sale cannot be returned.
- If you feel that a product is defective in materials or workmanship, please refer to our our warranty.
- Products that have been installed and are no longer in re-sale conditions are not covered by our return policy. You can sell them online and recover most of your investment.
- If you’re accustomed to returning used products to big retailers, remember that we are a small business. We keep our prices low for everybody by having a fair return policy, thus we cannot afford to give refunds for used articles.
Return items, in original packaging and well-protected, to:
Compass Bicycles Ltd.
– mailing address –
2442 NW Market St #426
Seattle, WA 98107, USA