Peace of mind.
In the unlikely event that something does go wrong, we stand behind our components with one of the best warranties in the bike business. Unlike most warranties, ours specifically includes the bearings of the hubs and bottom brackets we sell.
Here are the warranty terms for the various products we sell:
|Bottom brackets (SKF)||10 years|
|Cranks (René Herse)||10 years|
|Generator hubs (SON)||5 years|
|Handlebars (Compass)||5 years|
|Lights (Schmidt, SON)||5 years|
|Lights (LED bulbs)||1 year|
|Pedals (MKS)||1 year|
|Racks (Compass)||10 years|
For tires, fenders and rims, we do not have warranty periods, because most damages are due to improper installation or user error. However, if such a part develops faults within 2 years of your purchase due to defects in material or workmanship, we will cover this under our warranty.
Normal wear and tear are not covered under this warranty including, but not limited to, chainring wear, wear on rim sidewalls and brake pads, tires, etc. However, bearing wear is covered under the warranty.
Compass Bicycles Ltd. warrants its products to be free from defects in materials or workmanship for the warranty period specified above, starting with the original date of purchase.
This warranty applies only to the original purchaser of the product. A proof of purchase (receipt) is required.
Any Compass Bicycles product that is found by Compass Bicycles to be defective in materials or workmanship will be repaired or replaced at the discretion of Compass Bicycles.
This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact, failure to perform routine maintenance as instructed, or use other than that for which the product was intended.
If a defect is found, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the product, or a refund of the purchase price.
Compass Bicycles Ltd. shall not be held liable for any indirect, special or consequential damages. There shall be no other warranties, implied or expressed. This warranty gives you specific legal rights, and you may also have other rights which vary state to state.
We want you to be satisfied with the products you buy from Compass Bicycles.
- Products can be returned in re-sale condition with unopened packaging, within 60 days of the original purchase. We will issue a refund of purchase price and applicable tax. It the packaging has been opened, we will assess a 10% (or $ 10 minimum) restocking fee. Items purchased on sale cannot be returned.
- If you feel that a product is defective in materials or workmanship, please refer to our our warranty.
- Products that have been installed and are no longer in re-sale conditions are not covered by our return policy. You can sell them online and recover most of your investment.
- If you’re accustomed to returning used products to big retailers, remember that we are a small business. We keep our prices low for everybody by having a fair return policy, thus we cannot afford to give refunds for used articles.
Return items, in original packaging and well-protected, to:
Compass Bicycles Ltd.
– mailing address –
2442 NW Market St #426
Seattle, WA 98107, USA