We want you to be satisfied with the products you buy from Compass Bicycles.
1. Products can be returned in re-sale condition with unopened packaging, within 60 days of the original purchase. We will issue a refund of purchase price and applicable tax. It the packaging has been opened, we will assess a 10% (or $ 10 minimum) restocking fee. Items purchased on sale cannot be returned.
2. If you feel that a product is defective in materials or workmanship, please refer to our our warranty.
3. Products that have been installed and are no longer in re-sale conditions are not covered by our return policy. You can sell them online and recover most of your investment.
4. If you're accustomed to returning used products to big retailers, remember that we are a small business. We keep our prices low for everybody by having a fair return policy, thus we cannot afford to give refunds for used articles.
Return items, in original packaging and well-protected, to:
Compass Bicycles Ltd. – mailing address –
2442 NW Market St #426
Seattle, WA 98107, USA